Brenau Online Support Service

<p>Where can I get information about Brenau systems (Canvas,Blackboard,Email, CampusWEB, etc.) errors, known issues, and system status?</p><p><p></p> <h2>Current <a href="#systemstatus">System Status</a>, <a href="#training">Training Information</a>, <a href="#knownissues">Known Issues</a></h2> <p>This knowledge base article has been designed to provide you with the latest technical information about Brenau's systems.  Our technical team posts updates and changes to the information regularly.  We encourage you to use the subscription feature and register to get emails whenever this article changes.  The link is on the right side of the screen.</p> <p></p> <p><a name="systemstatus"></a></p> <h2> Blackboard System Status : <span style="color: #339966;">Operational</span><span style="color: #888888;"><br /></span></h2> <ul></ul> <h2> Canvas System Status : <span style="color: #339966;">Operational<span style="color: #ff0000;">*</span></span></h2> <div> <h2> Google Email System Status : <span style="color: #339966;">Operational</span></h2> <div> <h2> CampusWEB System Status : <span style="color: #339966;">Operational<span style="color: #ff0000;"><br /></span></span></h2> <span style="color: #339966;"><span style="color: #339966;"></span></span> <div><span style="color: #339966;"> </span></div> </div> </div> <p>01/23/2013 - The online payment processor was experiencing technical issues.  Our vendor helped correct the problem.  This was affecting alloptions to use online payment through CampusWEB.  Problem corrected 1/23/13 3:30pm</p> <p>*01/09/2013 - Some courses in the Canvas LMS are experiencing an issue where discussion posts may not be visible to all users.  The Canvas team is aware of the issue and are working on a resolution.</p> <p> 12/11/2012 - 12:00PM Due to limited CAMPUS licences CampusWEB will be unavailable intermittently until a license frees up.  It is a busy day with students checking grades and other transactions.  This could continue for most of the early afternoon.</p> <p>10-30-2012 - 10:00AM Due to a power outage on the main campus, Blackboard was unavailable for approx. 30 minutes.</p> <p>10-22-2012 - 3:35PM Most affected users should be able to log in now; Canvas is still resolving connectivity issues for the remaining users. Some users may experience difficulty posting or viewing media.</p> <p>10-22-2012 - 2:15PM Some users are experiencing issues logging into Canvas currently. The Canvas Operations team is actively working on the problem. </p> <p>10-15-2012 - 11:50AM Blackboard experienced slow services and had to be restarted. Downtime was approximately 20 minutes.</p> <p>10-05-2012 - 10:39PM Blackboard has experienced slow services and is currently down. The server will be restarted shortly and the site updated when services are restored. Downtime was approx. 20 minutes.</p> <p>09-25-2012 - 8:50AM Blackboard is down for server backup. Services should be restored shortly. Downtime was approx 15 minutes</p> <p>09-15-2012 - 1:15PM Blackboard became sluggish. The server was restarted to regain functionality. Downtime was approx. 10 minutes.</p> <p>09-11-2012- 4:15PM Blackboard became sluggish. The server was restarted to regain functionality. Downtime was approx. 30 minutes.</p> <p></p> <p> </p> <h2><img alt="" src="http://s3.parature.com/FileManagement/Download/7a3b8aa9e8314a18ad1c2d5db95e0e46" width="54" height="40" />Planned Outages/Upgrades</h2> <p> </p> <ul> <li><b><span style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; font-weight: normal; background-color: #ffffff;"><b>(Blackboard) Nightly:</b> 3:00 a.m. until 4:00 a.m. EST - System restart & data backup </span></b></li> <li><b><span style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; font-weight: normal; background-color: #ffffff;"> <b>(Blackboard) Weekly:</b> Saturday from 6:00 a.m. until 9:00 a.m. EST - application of updates and log rotation</span></b></li> <li><b><span style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; font-weight: normal; background-color: #ffffff;"><b>(Canvas)</b> No planned outages</span></b></li> <li><b><span style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; font-weight: normal; background-color: #ffffff;"><b>(Google Apps/Email)</b> No planned outages</span></b></li> <li><b><span style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; font-weight: normal; background-color: #ffffff;"><b>(CampusWEB)</b> No planned outages</span></b></li> </ul> <p><span><span> <a style="width: 20px; height: 20px; text-indent: 20px; background-image: url('https://s3.parature.com/ics/inc/CuteEditor_Files/Images/anchor.gif'); background-repeat: no-repeat no-repeat;" name="training"></a></span></span></p> <h2>Training Information</h2> <p>You can find support articles for Blackboard 9.1 on the left side of the screen.  Click the "+" next to Blackbaord 9.1 - Fall 2010 to start exploring the articles we have created.  Faculty can find additional training videos by visiting:</p> <p><b>Blackboard</b></p> <ul> <li><a href="http://bit.ly/91bOnX">http://ondemand.blackboard.com<br /> </a></li> <li><a href="http://s3.parature.com/ics/support/default.asp?deptID=5307&task=knowledge&questionID=551">Information About all available training resources</a></li> </ul> <p>Canvas</p> <ul> <li><a href="http://help.instructure.com">http://help.instructure.com</a><a href="http://help.instructure.com" target="_blank"></a></li> <li><a href="https://sites.google.com/a/brenau.edu/canvastraining/home" target="_blank">https://sites.google.com/a/brenau.edu/canvastraining/home</a></li> </ul> <p>Google</p> <ul> <li><a href="https://sites.google.com/a/brenau.edu/brenautraining/home" target="_blank">https://sites.google.com/a/brenau.edu/brenautraining/home</a></li> </ul> <p><span><span><a style="width: 20px; height: 20px; text-indent: 20px; background-image: url('https://s3.parature.com/ics/inc/CuteEditor_Files/Images/anchor.gif'); background-repeat: no-repeat no-repeat;" name="knownissues"></a></span></span></p> <h2>Known Issues</h2> <table style="width: 677px; border-image: initial; border-width: 1px; border-color: #7f7c75; border-style: dashed;" border="0" cellpadding="2" cellspacing="2"> <tbody> <tr valign="top"> <td align="center" style="border-image: initial; border-width: 1px; border-color: #7f7c75; border-style: dashed;"><b>Date Added</b></td> <td align="center" style="border-image: initial; border-width: 1px; border-color: #7f7c75; border-style: dashed;"><b>Affected</b></td> <td align="center" style="border-image: initial; border-width: 1px; border-color: #7f7c75; border-style: dashed;"><b>Description</b></td> <td align="center" style="border-image: initial; border-width: 1px; border-color: #7f7c75; border-style: dashed;"><b>Support Article</b></td> <td align="center" style="border-image: initial; border-width: 1px; border-color: #7f7c75; border-style: dashed;"><b>Resolution</b></td> </tr> <tr valign="top"> <td style="border-image: initial; border-width: 1px; border-color: #7f7c75; border-style: dashed;">9/12/2011</td> <td style="border-image: initial; border-width: 1px; border-color: #7f7c75; border-style: dashed;">Wimba 4.2.5</td> <td style="width: 342px; height: 70px; font-size: 10pt; border-image: initial; border-width: 1px; border-color: #7f7c75; border-style: dashed;">Some users who have installed Mac OS X 10.7 "Lion" has reported compatibility issues with Wimba.  The issue appears to be that Lion does not include Java which is a requirement for Wimba.  Installing Java should resolve the issue.  There is also an issue with screen sharing with Lion but only for Instructors.  See article for more information and solutions.</td> <td style="border-image: initial; border-width: 1px; border-color: #7f7c75; border-style: dashed;"><a target="_blank" href="http://s3.parature.com/ics/support/default.asp?deptID=5307&task=knowledge&questionID=606">KB Article</a></td> <td style="border-image: initial; border-width: 1px; border-color: #7f7c75; border-style: dashed;"></td> </tr> <tr valign="top"> <td style="border-image: initial; border-width: 1px; border-color: #7f7c75; border-style: dashed;"></td> <td style="border-image: initial; border-width: 1px; border-color: #7f7c75; border-style: dashed;"></td> <td style="width: 400px; height: 70px; font-size: 10pt; border-image: initial; border-width: 1px; border-color: #7f7c75; border-style: dashed;"></td> <td style="border-image: initial; border-width: 1px; border-color: #7f7c75; border-style: dashed;"></td> <td style="border-image: initial; border-width: 1px; border-color: #7f7c75; border-style: dashed;"></td> </tr> </tbody> </table> <p> </p> <p> </p> <p> </p></p><h3>Alternate Questions/Keywords</h3><p></p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>